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Code of Ethics

The following Code of Ethics was developed by Heartland Residential Services, Inc. (“HRS”) in compliance with state and federal rules, regulations and requirements, as well as CARF standards. All HRS employees, contractors, agents and affiliates are required to follow the Code of Ethics, and HRS is committed to vigorously enforcing and ensuring compliance with this code. Violation of any part of this Code will result in disciplinary action, termination of contractual relationship, and/or termination of affiliation. Specifically, all HRS employees, agents, contractors and/or affiliates must:

  • ​​Provide professional services with objectivity and with respect for the unique needs and values of the individual being provided services.
  • Treat all clients with dignity and respect.
  • Ensure that the services provided to each client are based on the identified needs, goals, desires and preferences of that client.  Not deny services or in any way discriminate against a client or other individual on the basis of race, color, creed, nationality, gender, age, disability, sexual orientation or religious belief.
  • Provide sufficient objective information to enable an individual, or the individual’s guardian, to make informed decisions.
  • Accurately present and make available the professional qualifications and credentials of all employees, contractors, agents and/or affiliates.
  • Assume responsibility and accountability for personal competence in the practice of the person’s profession and in the provision of their services and in accordance with the requirements set forth under 460 IAC 6.
  • Maintain knowledge and skills required for continued professional competence including all requirements necessary for a licensed or accredited professional to maintain the professional’s licensure or accreditation.
  • Maintain the confidentiality of individual information, including but not limited to the HIPAA Privacy Rule, HIPAA Security Rule, and the Indiana Administrative Code governing health care records.
  • Conduct all practices with honesty, integrity and fairness.
  • Fulfill professional commitments in good faith.
  • Inform the public and colleagues of services by use of factual information.
  • Ensure that advertising or marketing services are not conducted in a misleading manner.
  • Ensure that he/she/it does not engage in uninvited solicitation of potential clients, who are vulnerable to undue influence, manipulation, or coercion.
  • Comply with the Federal Anti-Kickback Statute.
  • Make reasonable efforts to avoid bias in any kind of professional evaluation.
  • Objectively evaluate his/her/its ability to provide services to a potential client or client in accordance with its established written criteria.
  • Notify the appropriate party, which may include:
    • BDDS
    • The Indiana State Department of Health;
    • A licensing authority;
    • An accrediting agency;
    • An employer;
    • The office of the Attorney General, Consumer Protection Division;
    • Of any unprofessional conduct that may jeopardize an individual’s safety or influence a client or client’s representative in any decision making process

Immediately inform HRS either through a supervisor or by directly contacting General Counsel, of any actions, behavior, or statements by another employee, contractor, agent or HRS affiliate that might reasonably be believed to endanger, exploit, or inappropriately influence a client, potential, client, or his or her guardian and/or legal representative.