As an employee, agent, contractor or subcontractor providing services on behalf of Heartland to its clients, you are expected to behave as a professional and act in the best interests of Heartland’s clients at all times. Any violation of this Code of Ethics can result in disciplinary action including termination for cause or the immediate termination of your contract with Heartland.
Specifically, Heartland, its owner, directors, officers, employees, contractors, subcontractors or agents shall:
- Provide professional services with objectivity and with respect for the unique needs and values of the individual being provided services.
- Not discriminate on the basis of factors that are irrelevant to the provision of services, including but not limited to: race; creed; ethnicity; religion, gender; sexual orientation; age; disability; and, veteran status.
- Objectively evaluate the ability to provide services to a potential client or client in accordance with established written criteria, which shall be made available to all clients or potential clients.
- Ensure that all clients, employees, and others with whom it comes into contact are treated with dignity and respect.
- Ensure that the services provided to each client are based on the identified needs, goals, desires, and preferences of that client.
- Provide sufficient objective information to enable an individual or the individual’s guardian or legal representative to make informed decisions.
- Accurately present personal professional qualifications and credentials.
- Accurately present professional qualifications of all employees, agents, contractors or subcontractors.
- Assume responsibility and accountability for personal competence in the practice of the person’s profession and in the provision of services.
- Maintain knowledge and skills required for continued professional competence including all requirements necessary for a licensed or accredited professional to maintain the professional’s licensure or accreditation.
- Adhere to acceptable standards for an individual’s area of professional practice.
- Comply with all laws and regulations governing a licensed or accredited person’s profession.
- Maintain the confidentiality of individual information consistent with state and federal laws and regulations governing the same.
- Conduct all practice with honesty, integrity, and fairness.
- Fulfill professional commitments in good faith.
- Abide by standard accepted business practices and behave in a fair, ethical manner when entering into contractual relationships with individuals or entities.
- Abide by standard accepted business practices when conducting day-to-day operations, including making accurate representations, not making promises that cannot be kept, and in all ways conducting business in a manner that is truthful, respectful and competent.
- Require that all human resources activities are conducted in accordance with state and federal law and CARF standards, and that all interactions with employees and applicants are conducted with fairness, dignity and respect.
- Inform the public and colleagues of services by use of factual information.
- Refrain from advertising or marketing services in a misleading manner.
- Refrain from engaging in uninvited solicitation of potential clients, who are vulnerable to undue influence, manipulation, or coercion.
- Make reasonable efforts to avoid bias in any kind of professional evaluation.
- Refrain from providing gifts to: state employees; special state appointees; the spouse or un-emancipated child of a state employee; the spouse or un-emancipated child of a special state appointee; a potential client; and, any guardian or family member of a potential client.
- Refrain from providing any monetary gift and any other type of gift that has greater than a de minimus value to a client or any guardian or family member of a client.
- Avoid any situation in which a conflict of interest or potential conflict of interest may arise and disclose any that are not capable of being avoided.
- Refrain from nepotism during the conducting, directing, reviewing or other managerial activity of an investigation into an allegation of abuse or neglect, by prohibiting friends and relatives of an alleged perpetrator from engaging in these managerial activities.
- Refrain from subjecting any individual working for or on behalf of Heartland to negative consequences following that individual reporting:
- Alleged abuse or neglect of an individual;
- A violation of Heartland’s policies and procedures;
- A violation of DDRS policies and procedures;
- A violation of state and/or federal laws; and,
- A violation of state and federal laws, including the Federal False Claims Act 31 U.S.C. § 3729 et seq. and the Indiana Medicaid False Claims and Whistleblower Protection Act IC 5-11-5.7 et seq.
- Notify the appropriate party of any unprofessional conduct that may jeopardize a client’s safety or influence the client or client’s representative in any decision making process, which may include:
- The Indiana State Department of Health;
- A licensing authority;
- An accrediting agency;
- An employer; or the office of the Attorney General, Consumer Protection Division; and,
- The client’s guardian.
- Immediately inform the Chief Operations Officer or her designee of any actions, behavior, or statements made by any employee, agent, contractor or subcontractor that might reasonably be believed to endanger, exploit or inappropriately influence a client or potential client.